Return & Refund Policy
We stand through our products 100%, if for any reason something has gone wrong please do touch us directly on 016 228 7964 or by email [email protected]
Please note we cannot accept the flowers back if you change your mind as they are a perishable product.
To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered.